Last updated: 6 October 2026 · Version 2026-10-23
1. Independent partner
- A partner is not an employee of Femino. She is an independent service partner who chooses when to go on duty.
2. KYC and verification
- Identity proof (Aadhaar), PAN card, bank account details, a live selfie and police verification are mandatory.
- A one-time onboarding fee is paid once your documents are complete. The current amount is shown on your Verification page before you pay.
- You can take bookings only after Femino approves your profile.
3. Commission and payouts
- Each price includes Femino’s platform fee (currently 15%). Your earning from a job is the price minus that fee.
- Earnings are paid to your bank account automatically 7 days after each completed job. On a cash job you keep the cash, and Femino’s fee is taken from your next payout. Your payout account and every payout’s status are on your Earnings page.
4. ID block policy
- Misconduct, theft, poor service or a rating below 3.5 stars can lead to your partner ID being suspended or blocked.
5. What partners must do
- Reach the customer's home on time, in uniform or with your ID card.
- Verify the customer's start code (OTP) before starting work.
- Work only within service hours: visits start from 5:00 AM and finish by 8:00 PM (India time). No new visit can be accepted or started after 8:00 PM.
- Respect the customer's privacy and take full care of their belongings.
- Tell the Femino help desk at once about any emergency.
6. What partners must not do
- Ask for money or tips beyond the price fixed in the app.
- Take any personal information, photos or belongings from the customer's home without permission.
- Send anyone else (a relative or friend) to work on your ID.
- Come on duty intoxicated or improperly dressed.
7. Penalties
- Cancelling at the last moment without a reason: lower priority for new job offers.
- Abusive behaviour or language: ID blocked permanently, and legal action.
- Paying or being paid outside the app (off-platform payment): ₹500 fine and the ID blocked for 15 days.
8. Contact
- To join or for partner support: support@femino.in
Also see the Privacy Policy, the Terms of Service and the Partner terms.